Terms of Trade

To Place an Order:
Phone: 513-489-6640
Toll Free: 800-544-3100
Email: po@cincinnatisurgical.com
Mail: 11331 Grooms Rd., Cincinnati, Ohio 45242

Hours of Operation:
Monday – Thursday
8:00am – 5:00pm EST
Friday
8:00am – 3:00pm EST 

Terms:
Net 30 days with approved credit
Visa, MasterCard and American Express accepted
WE DO NOT SHIP COD

Shipping and Handling
FOB: Cincinnati, Ohio
Unless otherwise specified, orders are shipped UPS or FedEx Ground, prepay and add.  Expedited delivery available upon request (2:30pm EST cut-off time).
Additional handling fees may apply.  

Return Policy:       
Returns must have an RGA, accompanied by an invoice and reason for return.  Full credit will be issued on all items in original, resalable condition, returned within 60 days from invoice date. After 60 days a 25% restocking fee will apply.  NO CREDITS ISSUED AFTER 120 DAYS.

Faxed Orders:
Due to the volume of faxed orders we receive, Cincinnati Surgical does not send order confirmations.

Distribution Policy:            
A $10 processing fee will be charged on all orders under $50.